Main Street Motel Guest Information

Deposit Policy

For reservations of 2-nights or more, a 50% deposit is required at time of booking. 1-night stays require payment in full at time of booking and are non-refundable. A reservation is not guaranteed until a deposit has been paid and a confirmation has been received. We accept Visa, Mastercard, Discover and American Express.

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Cancellation Policy For Reservations Booked DIRECT with Main Street Motel

1-night stays require payment in full at time of booking and are non-refundable.
In the event you must cancel your reservation of 2-nights or more, your deposit will be refunded in full provided your cancellation is received at least 14 days prior to your arrival date.
If less than 14 days advanced notice is given, we will do our best to re-rent your room to another customer. If we are unable to re-rent your room, your deposit is non-refundable.

Please understand, when we hold a room for you, in most cases we are turning away other customers. Non-refundable means payment is withheld, even if plans change or unexpected circumstances arise. Non-refundable deposits may not be transferred to gift certificates. If you’re looking for more flexibility, we’d suggest waiting until your desired dates get closer to see what is available, rather than reserving your room in advance. Unfortunately, we cannot provide refunds due to weather.

Cancellation Policy For Reservations Booked on THIRD PARTY Websites (Expedia, Booking.com, etc.)

1-night stays require payment in full at time of booking and are non-refundable.
In the event you must cancel your reservation of 2-nights or more, your deposit will be refunded in full provided your cancellation is received at least 14 days prior to your arrival date.
If less than 14 days advanced notice is given, your deposit is non-refundable.

Group Cancellation Policy (3 or more rooms)

Multiple cancellations over the same dates puts a hardship on our small business. In most cases, we have turned away other customers while holding the room for you. We would appreciate as much advanced notice of group cancellations as possible, at least 28 days prior to check-in is preferred. We appreciate your understanding.

Office Hours

Our front desk opens daily at 8:30am, May-October.

Check-In Time: 3:00pm-7:00pm

We cannot guarantee early check-ins. Please give us a call on your drive up and we’re happy to keep you posted on the status of your room. Late check-ins are available upon request. If you will be arriving after 7:00pm, please call in advance to make arrangements with the office.

Check-Out Time: 10:30am or Before

If you depart before the office opens, please leave your keys in the key box outside the office door — this lets us know you’ve left and we can start preparing your room for the next guest.

No Elevator

We offer rooms on the 1st and 2nd floor. Rooms on the 2nd floor are accessible by stairs only. We do not have an elevator. If you have a floor request, please call us to make your reservation and we will do our very best to accommodate you.

No Smoking

For the comfort and safety of all our guests, our rooms, balconies, patios and common areas are non-smoking. Smoking is only permitted in the designated area behind the office, near the soda machine, ashtrays provided.

No Pets

No pets or emotional support animals are allowed. A cleaning fee will be imposed if there is an occurrence. You will also be asked to leave with no refund for the unused portion of your reservation. We gladly accept service animals that are specifically trained to aid a disabled person.

No Bikes in Guest Rooms

We invite our guests to use our outdoor bike rack, located behind the office, near the soda machine. Please bring a lock to secure your bicycle. Bicycles are not permitted on our balconies, patios, railings or inside guest rooms.

Special Requests

Although we strive to fulfill guest requests concerning location, room layout or proximity of accommodations, we are unable to guarantee such requests. Please call us with special requests when you make your reservation. It becomes more difficult and unlikely to make changes closer to your arrival date. Every effort will be made to honor you request based on motel occupancy.

Room Rate and Occupancy

Rates are based on double occupancy (2 people). Up to 2 additional adults or children (3 years and older) are charged $10 per night per person when using existing beds. There is no capacity for extra beds or cots in our rooms. Children 2 and younger stay for free. Rates are based on availability and subject to change.

Taxes

Prices are subject to all applicable taxes at time of check-in.

Early Departures

You will be charged for the full number of nights you have reserved, even if you decide to leave early for any reason or under any circumstance. If you’re looking for more flexibility, we’d suggest waiting until your desired dates get closer to see what is available, rather than reserving your room in advance. Unfortunately, we cannot provide refunds due to weather.

No Show Reservations

A confirmed reservation is a two-way commitment. We commit to holding that particular room for your desired dates, therefore not selling it to someone else. You commit to staying in that room for the dates we’re holding it for you. No shows are financially responsible for the entire cost of their reservation. No show reservations will be held until 8:30am the day following their scheduled day of arrival.

Minimum Stay Requirements

There is a minimum stay requirement for most days. There is limited availability for 1-night stays. 1-night stays require payment in full at time of booking and are non-refundable.

Online Travel Agencies

If you choose to make your reservation through an online travel agency (Booking.com, Expedia, etc.) you are responsible for the rates and policies you agreed to through those websites.

Daily Housekeeping By Request

Daily housekeeping is available by request. Please let the front desk know if you’d like daily housekeeping. If you don’t want Daily Housekeeping, we will make accommodation for fresh bath towels daily, along with anything else you may need replenished.

Cleaning & Disinfecting

Our cleaning and disinfecting protocols pay particular attention to high-touch items. Public spaces and communal areas will be cleaned and disinfected with an emphasis on hard surfaces.

Extra Room Items

If extra room items are needed (pillows, linens, hair dryer, etc.) please contact the front desk during office hours. Outside of office hours, please contact our After Hours Answering Service number listed in the 3-ring information binder in your guest room.

No Grilling or Campfires

No grilling or campfires are permitted on our grounds.

Free Parking

We offer free onsite parking for our guests. You may also use street parking.

Internet

Free high-speed wireless internet in all guest rooms.

Electric Vehicle Charging Stations

Our guests are invited to use our 3 complimentary Tesla electric vehicle charging stations. Please let the office know if you plan to use the charging stations. Our charging stations are not open to the public.

Baby Equipment

We do not supply baby equipment. We recommend our local BabyQuip.

Lost & Found

Lost and found items are held for 30 days and then donated to a local charity. Please call us if you’d like your item(s) returned. We ask that you pay shipping costs.

Gift Certificates

We gladly accept Door County gift certificates, to purchase visit: www.doorcounty.com/gift-certificates. We currently do not offer Main Street Motel gift certificates.

Fun Policy

You must unwind and relax while in Door County! We want our guests to have an enjoyable vacation. If there is anything we can do for you, please let us know!